Last Updated: September 2026
At Drop Anchor Marine, we understand that plans can change. Because we are a mobile marine repair business and schedule technicians, travel, equipment, and parts around each appointment, we ask that customers provide as much notice as possible when canceling or rescheduling a service appointment.
1. Canceling or Rescheduling an Appointment
If you need to cancel or reschedule an appointment, please contact Drop Anchor Marine as soon as possible.
We will make reasonable efforts to accommodate rescheduling requests based on technician availability.
Providing advance notice helps us make the appointment time available to another customer.
2. Cancellation With Advance Notice
Customers who provide reasonable advance notice of a cancellation or rescheduling request will generally not be charged a cancellation fee.
If parts or materials have already been specially ordered for your project, you may still be responsible for non-refundable or special-order costs that have already been incurred on your behalf.
3. Late Cancellations
Cancellations made with little or no notice may result in a cancellation or service-call fee.
Any applicable fee will depend on factors such as:
- How much notice was provided
- Whether a technician was already traveling to the location
- Whether the appointment required special preparation
- Whether parts or materials were purchased specifically for the appointment
- Whether the appointment prevented us from accepting another service call
Any applicable cancellation fee will be communicated to the customer.
4. No-Show Appointments
If a customer is unavailable or unable to provide access to the boat or equipment at the scheduled appointment time, the appointment may be considered a no-show.
A service-call or cancellation fee may apply when a technician has already traveled to the service location or otherwise incurred costs for the appointment.
5. Access to the Boat
Customers are responsible for ensuring that the technician can reasonably access the boat, trailer, boat lift, or other equipment at the scheduled time.
If access is unavailable because of locked gates, marina restrictions, lack of authorization, inaccessible docks, unsafe conditions, or other circumstances outside of Drop Anchor Marine’s control, the appointment may need to be rescheduled and a service-call fee may apply.
6. Weather and Unsafe Conditions
Because many of our services are performed outdoors and around boats, weather and environmental conditions may affect scheduled appointments.
Drop Anchor Marine may postpone or reschedule an appointment when weather, water conditions, electrical hazards, unsafe working conditions, or other circumstances create a reasonable safety concern.
When Drop Anchor Marine needs to reschedule an appointment for these reasons, we will make reasonable efforts to contact the customer and arrange another appointment.
7. Special-Order Parts and Materials
Some repairs require parts or materials to be ordered specifically for a customer’s boat.
If parts are special-order, custom, non-returnable, or otherwise purchased specifically for the customer’s project, the customer may be responsible for those costs if the service is canceled after the parts have been ordered.
8. Emergency or Urgent Service
Cancellation terms for emergency, after-hours, rush, or specially arranged service may differ from standard appointments.
Any different terms or fees will be communicated to the customer before the service is scheduled whenever reasonably possible.
9. Refunds
If a customer has paid a deposit or advance payment, any refund will be handled according to the applicable estimate, invoice, service agreement, or payment terms.
Costs already incurred for approved parts, materials, completed work, travel, or other authorized services may not be refundable.
10. Contact Us
To cancel or reschedule an appointment, please contact Drop Anchor Marine as soon as possible:
Drop Anchor Marine
Marine Repair & Services
Email: Contact@DropAnchorMarine.com
Website: DropAnchorMarine.com
We appreciate your consideration and understand that circumstances can change. Our goal is to make scheduling and servicing your boat as convenient as possible.